Your Privacy Is Our Responsibility

What Information We Collect

The following categories of information may be collected for the purpose of account registration and service operation on the 20bdt platform:

1.1 Identity Information

• Full name, date of birth, and nationality
• National ID or passport details (for age verification)
• Email address and mobile number
• Residential address

1.2 Financial Information

• bKash, Nagad, or Rocket mobile wallet details (for processing transactions)
• Deposit and withdrawal history
• Your preferred payment method

1.3 Platform Usage Information

• Login time, session duration, and gameplay activity
• Betting history, win/loss records, and wallet balance
• Bonus usage and wagering activity

1.4 Technical Information

• IP address, browser type, and operating system
• Cookies and session identifiers
• Device identification information
• Referral source and navigation data

1.5 Communication Information

• Records of your conversations with us via live chat and email
• Complaints, requests, and feedback

How We Collect Information

We collect information in the following ways:

• Directly from you: when you open an account, fill out a form, or contact support.
• Automatically: through cookies, web beacons, and log files while you use our platform.
• Through third parties: from payment providers (bKash, Nagad, Rocket) and identity verification services.

We use cookies to collect technical information. Cookies are small text files stored on your device. They are used to keep the platform running securely, remember your preferences, and improve our services. You can disable cookies through your browser settings, but doing so may limit some platform features.

Purpose of Using Information

20bdt uses collected information for the following legitimate purposes:

3.1 Service Delivery and Operation

• Creating, verifying, and managing your account
• Processing deposits, withdrawals, and transactions
• Managing bonuses and promotional offers
• Managing VIP points and rewards

3.2 Security and Compliance

• Verifying your age and identity (services are available only to those aged 21 and above)
• Preventing fraud, money laundering, and other illegal activity
• Complying with applicable laws and regulations
• Protecting accounts and preventing unauthorized access

3.3 Responsible Gaming Support

• Monitoring gaming patterns to identify problematic gambling behavior
• Processing self-exclusion and deposit limit requests
• Enforcing the Responsible Gaming policy

3.4 Service Improvement and Communication

• Analyzing and improving service quality
• Sending platform updates, promotions, and important notifications
• Providing customer service and support
• Personalizing the user experience

Information Sharing and Disclosure

20bdt never sells your personal information to third parties. However, information may be shared in the following specific circumstances:

4.1 Service Partners

We work with trusted third-party service providers to operate our services, such as payment processors (bKash, Nagad, Rocket), identity verification agencies, technology infrastructure providers, and game software developers. These partners may access only the information needed to provide their specific services and are contractually required to meet our privacy standards.

4.2 Legal Requirements

Information may be disclosed to meet legal obligations, or in response to a court order or a legitimate request from a government authority. Relevant information may also be shared with the appropriate authorities to assist in investigating fraud, money laundering, or other offenses.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may form part of the transferred assets. We will notify you before any such change takes place, and the new party will also be required to comply with this Policy.

4.4 With Your Consent

For any purpose not covered above, we will obtain your explicit consent before sharing information with a third party.

Information Security Measures

20bdt uses industry-standard technical and organizational measures to protect your information:

• SSL Encryption: SSL/TLS encryption is used for all data transmissions, so no unauthorized party can read the information while it is being transferred.
• Access Controls: Only authorized staff and systems can access personal information, and every access is logged.
• Secure Servers: Data is stored on secured servers and regular security audits are conducted.
• Two-Factor Authentication: An additional layer of security is enforced when accessing accounts.
• Data Minimization: Only the information necessary to provide the service is collected.
• Staff Training: All staff receive regular training on privacy and data protection.

Despite all protective measures in place, no data transmission over the internet can be guaranteed to be 100% secure. You are therefore advised to notify our support team immediately if you notice any suspicious activity.

Data Retention Period

We retain your information only for as long as necessary to fulfill the purpose for which it was collected, or to meet legal obligations.

• Active account data: Complete information is retained for as long as the account remains active.
• Closed account data: Financial and identity information may be retained for a defined period after account closure, in accordance with applicable law.
• Transaction records: Transaction records are kept for a specified period to comply with financial regulations.
• Technical logs: Retained for a short period as needed for administration and security.

Once no longer needed, information is securely deleted or anonymized.

Your Rights

You have the following rights regarding your personal information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request that incomplete or inaccurate information be corrected.
• Right to Erasure: In certain circumstances, you may request that your information be deleted (where there is no legal obligation to retain it).
• Right to Restrict Processing: In certain circumstances, you may request that processing of your information be limited.
• Right to Data Portability: You may request your information in a structured, commonly used, and machine-readable format.
• Right to Object: You may object to marketing communications at any time.

To exercise any of the above rights, contact our support team — email us at [email protected] or reach us through 24/7 live chat. We handle and process requests in both Bengali and English.

Protection of Children and Minors

20bdt's services are intended only for individuals aged 21 and above. We do not knowingly collect any personal information from minors. Providing the required information at the time of registration for age verification purposes is mandatory.

If you believe a minor is using our platform, please notify us immediately. The account in question will be investigated and prompt action will be taken.

International Data Transfers

Our servers and technical infrastructure may be located in various countries. As a result, your information may be transferred to and stored outside of Bangladesh. In such cases, we ensure that:

• Appropriate safeguards are in place for data transfers.
• Third-party service providers offer a level of protection equivalent to this Policy.
• The relevant legal framework is followed for any international transfer of data.

Marketing Communications

Based on your consent given when opening an account, 20bdt may send you messages about promotional offers, bonuses, and platform updates. These communications may arrive by email or, where necessary, through other channels.

You may opt out of marketing communications at any time — either by clicking the unsubscribe link in an email or by notifying support. However, we are required to send important account-related notifications (transaction confirmations, security alerts).

Changes to the Policy

20bdt may update this Privacy Policy from time to time. For any significant changes, we will notify you by email or through a notice on the platform. Continued use of the services after a change is made will be treated as acceptance of the updated policy.

The "Last Updated" date at the top of the policy is changed with each update. You are advised to check this page regularly.

Contact Us

If you have any questions, concerns, or requests about this privacy policy, you can reach us through the following:

• Live Chat: Get instant support through live chat 24/7.
• Email: [email protected]

We accept your requests in both Bengali and English and try to respond as quickly as possible.